About

Sparrow House Counseling Clients,

We appreciate your patience as our building updates and improves our office space. Sparrow House is working hard to minimize the disruption for our clients!

Beginning on February 26, 2024 as part of the final construction, our building entrance from the parking lot into the South Lofts will be demolished and rebuilt.

To access our suites please use one of the following options:

1. Using the South entrance of the South Tower (to the left of our offices), proceed up the stairs to the South Lofts, turn right and proceed down the hallway to our suites, M1065 & M1150.

2. From the entrance of the Doubletree Hotel turn right, proceed up the stairs to the South Lofts, and continue down the hallway to our suites.

3. From the South Lofts Parking Garage (the code is 1029#) , proceed to level 1 of the South Lofts via the stairs or elevator, and proceed down the hallway to our suites.

Again, thank you for your patience!

If you are a new client attending your first appointment at Sparrow House, please plan to arrive 10 minutes early and be sure to bring your completed Intake Forms, as recommended by your therapist, with you to your first appointment. Upon entering our waiting room, you will notice that we do not have a receptionist. Please have a seat, make yourself comfortable and your therapist will soon come to greet you.

• All SHC providers are out of network with all insurance companies.
• However, we are happy to provide you a superbill to file with your insurance company. The superbill has all the numbers needed for the insurance company to process the claim. This will be through your out of network benefits. There is no guarantee that your insurance company will approve charges as we don't complete prior authorization.
• All fees are due at time of service.  Nonrefundable prepayments are required to schedule Initial Parent Consultation and testing appointments.
• You are welcome to use your Health Savings or Flexible Spending accounts.
• You will know exactly how much you will owe before you get started and will not pay a penny more than is quoted.​

An average individual session lasts 45 minutes. The frequency of sessions and length of treatment depends on the goals established in therapy, severity of the issues, and the client’s willingness to actively participate. You and your counselor will determine together the frequency and length of treatment.

We recommend that you call your insurance company and ask about your out-of-network mental health benefits.  Some of our clients choose to file for reimbursement using their out-of-network benefits and others prefer not to submit their claims for privacy reasons. Your therapist will work with you regarding any necessary documentation needed by your provider. Please note that payment is due at the time service is provided.

There is no charge for any session cancelled with at least 48-hour notice prior to the scheduled appointment. Sessions cancelled with less than 48-hour notice will be assessed the full fee. Sessions that require nonrefundable prepayments can be rescheduled if cancelled with 48-hour notice.

Fill out the new client appointment request form or give us a call. We will match you with a counselor who best meets your needs.